Express Energy is one of several Texas electric companies owned by and operated by Value Based Brands. Other companies owned by Value Based Brands include 4Change Energy and Veteran Energy. Value Based Brands is owned by Vistra Energy, the same corporation that owns TXU.
Express Energy is billed as a no frills and cheap rate electricity provider. There rates are consistently among the most affordable on the market.
In the second half of 2021 there were 87 complaints filed with the Texas PUC against the parent company of Express Energy. The types of complaints breaks down as follows:
Total complaints filed with the Texas PUC for the second half of 2021
Always look at the Electricity Facts Label before signing up for an electricity plan
When signing up for a new electric company, many customers wonder how they would know the quality of the service they will receive. That is why all Texas electric companies are required to post an Electricity Facts Label with each plan they sell. In order to help customers make an informed decision, the Electricity Facts Label provides important information about what you can expect from your electric company. It includes information about rates, terms and conditions as well as customer service ratings.
